Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how Menang88 ("we", "us", "our", "the Platform") collects, processes, stores, shares, and protects the personal data of individuals ("you", "User", "Player") who access or use the menang88 platform at menang88.cam, including all associated services, features, promotions, and customer support channels.

Menang88 is committed to handling your personal data responsibly, transparently, and in accordance with applicable international data protection standards. As an online casino and sports betting platform serving players across Malaysia — from Kuala Lumpur and Petaling Jaya to Penang, Johor Bahru, and Shah Alam — we recognise that trust is foundational to everything we do. This Policy is one part of how we earn and maintain that trust.

By registering an account on menang88 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read in conjunction with our Terms & Conditions.

Menang88 is not affiliated with any national lottery body, government agency, or regulatory authority in Malaysia. This Policy is provided in English and is intended for players in the Malaysian market. All data-related communications from menang88 will be conducted in English.

2 Definitions

The following terms carry the meanings ascribed to them throughout this Privacy Policy:

3 Data We Collect

Menang88 collects personal data only to the extent necessary for providing our services and meeting our legal obligations. The categories of personal data we collect are outlined below:

When you create a menang88 account, we collect: full legal name, date of birth, email address, mobile phone number, and residential address. This data is essential for account creation and is linked to your player profile throughout your use of the Platform.

To comply with anti-money laundering (AML) obligations and age verification requirements, we collect: copies of government-issued identity documents (Malaysian MyKad/NRIC, Driver's Licence, or Passport), proof of residential address (utility bills, bank statements), selfie photographs taken with identity documents, and payment method confirmation documents.

We collect data related to your financial transactions on the Platform, including: deposit amounts and timestamps, withdrawal requests and processing records, payment method identifiers (e-wallet account numbers, bank account details — last four digits only for security), and transaction histories denominated in Malaysian Ringgit (MYR).

We maintain records of your activity on the Platform, including: wager history, game session data, bet outcomes, bonus claims and wagering progress, and account balance history. This data supports fair play monitoring, responsible gambling oversight, and dispute resolution.

When you access menang88, we automatically collect certain technical information: IP address, device type and operating system, browser type and version, session timestamps and duration, page navigation paths, and geolocation data (country and region level). This data assists with fraud detection and platform optimisation.

Where you contact us via live chat, email, or other support channels, we retain records of those communications for quality assurance, dispute resolution, and training purposes.

4 How We Collect Your Data

Menang88 collects your personal data through the following channels and mechanisms:

• Directly from you — when you complete the registration form, submit KYC documents, contact support, or update your account profile.
• Automatically during Platform use — via cookies, server logs, and similar tracking technologies that capture technical and behavioural data as you browse and interact with menang88.
• From payment processors — when you make deposits or withdrawals via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, or cryptocurrency channels, relevant transaction confirmation data is passed to us by those payment providers.
• From identity verification providers — where we engage third-party KYC service providers to assist in document authenticity checks, those providers may return verification status and document metadata to us.
• From fraud and security services — third-party fraud detection tools may provide risk scores and device fingerprint data associated with your account sessions.

5 Purpose of Data Processing

Menang88 processes your personal data only for specific, legitimate purposes. The table below maps each category of data to its processing purpose:

Menang88 does not process your personal data for purposes other than those listed above without first obtaining your explicit consent or establishing an alternative lawful basis as described in Section 6.

6 Legal Basis for Processing

Menang88 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and menang88 — i.e., to provide our gaming, payment, and account services as described in our Terms & Conditions.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory obligations, including age verification, anti-money laundering (AML), Know Your Customer (KYC), and responsible gambling requirements.
• Legitimate Interests: Processing is necessary for the legitimate interests of menang88, such as fraud detection and prevention, platform security, dispute resolution, and improvement of our services — provided such interests are not overridden by your privacy rights.
• Consent: Where no other lawful basis applies, we will seek your explicit consent before processing your personal data for a specific purpose (e.g., direct marketing). You may withdraw consent at any time by contacting support.

7 Data Sharing & Disclosure

Menang88 does not sell your personal data to third parties. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

When you make a deposit or request a withdrawal, relevant transaction data is shared with the applicable payment provider — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX-participating banks (Maybank, CIMB, Public Bank, Hong Leong Bank), or cryptocurrency network operators. These providers receive only the data necessary to process your transaction.

We may engage third-party KYC and AML service providers to assist in verifying player identity documents. These providers are contractually bound to process your data only for verification purposes and are prohibited from retaining or using your data for any other purpose.

Menang88 uses third-party fraud detection tools that may process device fingerprint data, IP addresses, and session behaviour to identify suspicious activity. This processing is carried out under our legitimate interest in protecting the Platform and our players from fraud.

Menang88 may disclose your personal data to regulatory bodies, law enforcement agencies, or courts where we are legally compelled to do so, or where disclosure is necessary to prevent, detect, or investigate financial crime, money laundering, or fraud.

8 Data Retention

Menang88 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention guidelines apply:

• Account and Registration Data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure to comply with AML and regulatory obligations.
• KYC Documents: Retained for a minimum of five (5) years from the date of document submission, in line with standard AML record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the date of each transaction for accounting, audit, and regulatory compliance purposes.
• Gaming and Wagering History: Retained for a minimum of three (3) years from the date of each session to support dispute resolution and responsible gambling monitoring.
• Communications Records: Retained for a minimum of two (2) years from the date of each communication for quality assurance and dispute resolution purposes.
• Technical and Device Data: Typically retained for up to twelve (12) months for security monitoring and fraud prevention, after which it is aggregated and anonymised.

Where you request deletion of your account, menang88 will erase or anonymise your personal data to the extent not required to be retained by applicable law. Data subject to legal retention obligations will be securely stored and isolated from active processing until the applicable retention period expires.

9 Data Security

Menang88 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the menang88 platform is encrypted in transit using industry-standard TLS protocols.
• Encryption at Rest: Sensitive personal and financial data stored on menang88 servers is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis. All staff with data access receive mandatory data protection training.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their menang88 accounts. Internal administrative access to player data requires mandatory multi-factor authentication.
• Intrusion Detection and Monitoring: Our systems are monitored 24/7 for anomalous activity, unauthorised access attempts, and security incidents.
• Regular Security Audits: Menang88 conducts periodic security assessments and penetration testing of its platform infrastructure.

10 Cookies & Tracking Technologies

Menang88 uses cookies and similar technologies to operate and improve the Platform, deliver a personalised experience, and conduct security and fraud monitoring. By continuing to use the menang88 platform, you consent to the use of cookies as described in this section.

The following categories of cookies are used on menang88:

You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of menang88, but may affect certain personalisation and analytics functions. Note that disabling security-related cookies may limit menang88's ability to protect your account from fraud.

11 Your Data Rights

As a player on menang88, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected]. Menang88 will respond to all data rights requests within thirty (30) days of receipt.

12 Children's Privacy

Menang88 strictly enforces a minimum age requirement of 21 years for all account registrations. The Platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 21.

Age verification is conducted as part of the KYC process for all registered players. Where menang88 becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended, the data will be securely deleted (except where retention is required by AML regulations), and any deposits made will be returned.

If you believe that a minor has registered an account on menang88, please contact our support team at [email protected] immediately so that appropriate action can be taken.

13 Third-Party Links

The menang88 platform does not embed links to external third-party websites. However, payment confirmation pages and e-wallet redirects (e.g., Touch 'n Go, Boost, GrabPay) may temporarily navigate you away from the menang88 domain to complete a transaction.

Menang88 is not responsible for the privacy practices or content of any third-party payment platform or service provider to which you are redirected. We recommend reviewing the privacy policies of those platforms — particularly those of Touch 'n Go eWallet, Boost, GrabPay, and your bank — before submitting information through their interfaces.

14 Updates to This Policy

Menang88 reserves the right to update or modify this Privacy Policy at any time. Material changes to this Policy will be communicated to registered players through one or more of the following channels: email notification to the address registered on your account, in-platform notification displayed upon next login, or a prominent notice on the menang88 website.

The effective date of the current version of this Policy is stated at the top of this page. Where changes are material — for example, a new category of data collection, a new third-party sharing arrangement, or a change in legal basis for processing — a minimum of seven (7) days' notice will be provided before the changes take effect.

Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the changes, you may request account closure and data deletion by contacting support.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by menang88, please contact our Data Protection team using the following details:

For responsible gambling enquiries and self-exclusion requests, please visit our Responsible Gambling page. For full details of your account rights and obligations, please refer to our Terms & Conditions.